When something goes wrong with a customer, RANZ steps in. The RANZ Disputes Committee — experienced industry members appointed by the Executive — works through the issue with both parties to reach a resolution before things escalate to the Disputes Tribunal or court. The office always calls the member first to get the full story. A genuine backstop that costs nothing extra and protects members' reputation and time.
Dispute resolution service
From RANZ
RANZ Dispute resolution service
Members only
How do I claim this benefit?
The contact details and instructions for redeeming this benefit are only shown to RANZ members. Sign in if you’re already a member, or apply for membership to unlock all member benefits.